Frequently Asked Questions
Below are some frequently asked questions. If you have any additional questions, not answered below, feel free to send us an email or fill out our contact form and we will get in touch with you as soon as possible!
What type of water should I use to fill my fountain?
Tap water is the best.
How often do I have to add water to the fountain?
Check daily to make sure that the water level is well above the pump intake value for a smooth flow. If the water level falls too low, you will hear a gasping, struggling sound from the motor. NEVER let the pump run out of water or it will burn out the pump.
What should I do if the motor is making a noise?
That could mean that there is air in the line. When this happens, an easy fix is submerging the pump completely in water and allowing it to run for a couple of minutes. Then it can be transferred back into the fountain bowl, plugged in, and ready to run.
How do I clean the fountain?
- Take the whole fountain to the sink and remove the rocks and plants from the bowl.
- Soak stones in a mixture of vinegar and water to remove hard water deposits.
- Clean the pump by taking off the outer shell that covers the propeller: remove any debris
- or sediment that is on the propeller.
- Replace cover and put the pump back into the fountain bowl.
- Arrange stones and succulents in bowl and add tap water.
- Re-plug the pump in and it should be good for another three months.
How often should I clean my fountain?
For optimal pump life, clean your fountain every three months.
Can animals use the fountain to drink from?
Yes! We don’t use any chemicals so your little friends can safely drink away if you want them to…or not.
What if my fountain is damaged in shipping?
Please email me with a description and picture of the breakage at contact@fountainsoflife.com. I’ll replace anything that is damaged free of charge.
Can animals use the fountain to drink from?
Yes! We don’t use any chemicals so your little friends can safely drink away if you want them to…or not.
What if some water is spilling out of the bowl?
First, you can adjust the pump’s water flow regulator to reduce the water flow. If it is on the lowest setting and the water is still flowing too strong, unplug pump and rearrange rocks to cover the water flow hole. Plug pump back in. Adjusting the rocks can make a big difference in reducing the water flow.
Can animals use the fountain to drink from?
Yes! We don’t use any chemicals so your little friends can safely drink away if you want them to…or not.
How much does the fountain cost to ship?
We ship all of our fountains for FREE!
Recent Reviews
“Beautiful and calming gift in this time of Covid. This table top fountain was well-packaged and the instructions were clear on how to put it together. We love it. Thank you, Cheryl!”
“I couldn’t be more pleased! This is a gorgeous fountain with a silent pump and the most tranquil sound. The package comes with detailed instructions & high quality elements that look exactly as shown in the photo—a breeze to prep & assemble.”
“I cannot say enough awesome things about this beautiful fountain…Would definitely recommend one of these fountains to anyone. They would really make for a perfect gift for anyone.”
Bringing nature to you
